FAQ

FAQ

Account Management


What do I need to register as a seller on Tealcart.com?
Tealcart is for sellers to sell their products online. Click on the 'OPEN SHOP’ button and register yourself. You can upload your products and related information. Please go through the next question if you are unable to do this step. After going through your profile and products, our curators will update your status to active, after which you may proceed ahead with managing your Tealcart shop. Once you achieve the active status, your products will be visible to all the users of Tealcart.

    VAT/CST Details are mandatory and need to be provided after registration


In case I am not able to open my own shop, can Tealcart help?

Please send us an email with photographs of your products and we will open the online shop for you. Once the shop is open, we will provide you with your username and password. You can manage the shop thereafter.

How do I change the username or password on my account?
Log into ‘My Account’ and under the Account Information section on the Dashboard, click on Change Password. You can change both your username and password on this screen.


Can I sell outside India through Tealcart.com?
Very soon after our initial launch, we will be launching our international operations too.


If I list my products on Tealcart.com, will the customer know that he or she is purchasing from me on Tealcart.com marketplace?
We will clearly indicate the name of the seller on our product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.

Account Management


What is ‘My Account’?
‘My Account’ is a tool we have created for buyers, that allows you to view and manage your transactions and orders anytime on our website.  It allows you to:
manage/edit all your personal data like address, phone numbers, email ids
change your password
track the status of your orders

 
How do I create an account?
After clicking on “My Account”, it gives you two options: “New Customer” is one of them. Press on “New Customer” and fill in the information required (name, email address, and password) and you are good to go. You can add additional information if you desire so that your information stays with us securely and makes your future transactions easier.
 
Do I need an account to shop on Tealcart?

Yes, an account is needed to shop at Tealcart. You need to register and create an account so that when you return in the future, our system will remember your address and contact information. This will save you the trouble of having to fill them out again. This password can also be used to make changes to your account information saved in our systems. You can also create an account at the time of checkout by choosing a password when you enter your address and other contact details.
 
How do I update my shipping or billing address?
If you have not yet placed an order and wish to update your shipping or billing information, please follow these instructions:
1)      Login to your account through the “My Account” link on the screen and click on Address Book (from the right-hand menu)
2)      On the Address Book screen, click on Add New Address and add the new address
3)      Before you save it, check the boxes at the bottom to use the address as your default billing or shipping address
 
If you would like to change the billing or shipping address of an order that was placed but not yet shipped, please contact customer support immediately and they can help you with your request.
We unfortunately won’t be able to help you update your shipping or billing address for a recent order that has already been shipped.


How do I change the email or password on my account?
Log into ‘My Account’ and from the right-hand menu, click on Change Password. You can change your password on this screen.